Last updated: 25 August 2026
Draft for review
This is a starting draft prepared for Purple Heart Landscapers. Please confirm the bracketed details, especially delivery fees, areas, and timelines, before you rely on it.
We want your flowers to arrive fresh, on time, and just as you hoped. This policy explains how delivery works and what to do if something is not right.
Where we deliver
We deliver across Nairobi. [To confirm: exact areas or zones covered, and whether you deliver outside Nairobi.]
Delivery fees
Delivery is charged in addition to the price of your flowers and is shown at checkout before you pay. [To confirm: your real delivery fee, or a table of fees per area or zone. A single flat fee is currently used as a placeholder.]
Delivery times
We prepare each order fresh and deliver as promptly as we can. [To confirm: your standard delivery lead time and any cut-off time for same-day delivery, for example order by 12:00 pm for same-day delivery within Nairobi.] For events and large orders, we agree the delivery time with you in advance.
Getting delivery right
Please give us a complete delivery address and a phone number we can reach on the day. If no one is available to receive the order, or the address is incomplete, we will contact you to arrange redelivery, which may involve an extra fee.
Fresh flowers and substitutions
Flowers are natural and seasonal, so the exact blooms and shades may vary slightly from the photos. If a flower is unavailable, we may substitute one of equal or greater value while keeping the overall look and feel. If you need an exact match, tell us in advance.
If something is not right
Fresh flowers are perishable, so they cannot be returned like ordinary goods. If your order arrives damaged, wilted, or is the wrong item, please contact us within [to confirm: for example 24 hours] of delivery, with a photo where possible. We will make it right by arranging a replacement or a refund, as appropriate.
Cancellations and changes
Because we prepare orders fresh, please tell us as early as possible if you need to change or cancel. [To confirm: your cancellation window, for example free cancellation up to 24 hours before the delivery date.] Once an order has been prepared or dispatched, it may not be possible to cancel it.
Refunds
Where a refund is due, we process it back through the original M-Pesa payment. [To confirm: how long refunds take to process.]
Contact us
Need help with a delivery? Email [email protected], call 0715 207 744, or message us on WhatsApp. We are here to help.